Most Frequently Asked Questions
What does your pharmacy do?
Senior Life Pharmacy provides comprehensive prescription management services tailored for seniors and caregivers. We coordinate prescription transfers, offer pre-packaged medications organized by date and time, and provide free monthly home delivery in licensed states. Our goal is to simplify medication routines and ensure every patient receives safe, timely, and personalized care.
Are you a local pharmacy or mail-order pharmacy?
Senior Life Pharmacy operates as a mail-order pharmacy licensed in multiple states. This allows us to deliver medications directly to your home while maintaining the same professional care and pharmacist access that you would expect from a local pharmacy.
How do I become a patient here?
You can become a patient by completing the online enrollment form or by calling our support line. Once enrolled, our team will contact your doctor and your current pharmacy to transfer your prescriptions seamlessly. We handle all coordination so you do not have to.
What makes your pharmacy different from others?
Senior Life Pharmacy focuses on simplicity, safety, and convenience. Our team pre-packages each dose, schedules automatic refills, and delivers your medications directly to your door. We also provide personalized pharmacist support, medication counseling, and coordination with your healthcare providers to ensure optimal care.
What are your hours of operation?
Our pharmacy operates Monday through Saturday from 7:00 a.m. to 11:00 p.m. An on-call pharmacist is available 24 hours a day for patient questions, urgent concerns, or medication guidance.
Where are you located?
Senior Life Pharmacy is located at 5002 Elk River Rd S, Elkview, WV 25071, United States. We serve patients across multiple licensed states through our mail-delivery service.
Which areas or states do you serve?
We are licensed to serve patients in the following states: Alabama, Arizona, Colorado, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington DC, and West Virginia.
We are in the process of expanding to Arkansas, Illinois, Kansas, Michigan, Nevada, North Dakota, and Utah.
How do I contact the pharmacy after hours?
You can reach our on-call pharmacist anytime by calling +1 (844) 933-5433. For non-urgent inquiries, you can email [email protected], and we will respond promptly during business hours.
Do you offer help for seniors or caregivers?
Yes. Our services are specifically designed to support seniors, caregivers, and families managing multiple prescriptions. We provide organized packaging, refill coordination, and medication education to help reduce stress and improve adherence.
Can I talk to a pharmacist directly?
Absolutely. Licensed pharmacists are available 24/7 to answer questions about medications, side effects, or interactions. You can call +1 (844) 933-5433 at any time to speak directly with a pharmacist.
Are the copays the same?
Yes, the copays should be the same as you are paying at your current pharmacy.
Is there any charge for delivery?
No, delivery is free of charge.
Is there any charge for packaging the medications?
No, the packaging of the medications is free of charge.
How and when do I pay?
Do you accept my insurance plan?
Yes. Senior Life Pharmacy accepts most major insurance plans, including Medicare Part D and many supplemental insurance providers. Our team will verify your coverage when processing your first prescription to ensure your benefits are applied correctly.
What will my copay be?
Your copay amount will depend on your specific insurance plan and medication. Once your prescription is processed, we will notify you of your exact copay before delivery. Copays at Senior Life Pharmacy are the same as those at your local pharmacy.
Do you take Medicare or Medicaid?
Yes. We accept Medicare Part D and a wide range of private insurance plans. Medicaid coverage may vary by state, and our staff can help you confirm eligibility in your location.
Can I use a discount card or coupon?
Yes. We accept most manufacturer coupons and discount cards. If your card offers a better price than your insurance, we will apply the lower cost automatically.
Do you charge for delivery or packaging?
No. There are no additional charges for delivery or for our convenient pre-packaged medication system. Both services are included as part of your prescription care at no cost to you.
How can I find out the price of my medication?
Once your prescription is received, our billing team checks your insurance coverage and calculates your cost. You will be notified of the price or copay before any medication is shipped. For uninsured patients, we can provide a price estimate upon request.
Can you tell me if there’s a cheaper generic version?
Yes. Whenever possible, our pharmacists will check for FDA-approved generic alternatives that offer the same active ingredients at a lower price. We will confirm with you and your doctor before making any substitution.
What happens if my insurance stops covering my medicine?
If your insurance no longer covers a medication, we will contact your doctor to discuss therapeutic alternatives. We can also help you explore assistance programs or manufacturer discounts to reduce out-of-pocket costs.
Do you offer financial assistance or savings programs?
Yes. We assist eligible patients in applying for prescription assistance programs through pharmaceutical companies or charitable foundations. Our staff can help determine if you qualify and guide you through the application process.
When do I pay for my medication?
You will be billed after your prescription is processed and your insurance is applied. Payments can be made securely by credit or debit card. If you have a card on file, payment is handled automatically before your delivery is shipped.
Will the medications be automatically filled and delivered every month?
Yes, you will not have to call in your refills every month. They will be automatically filled, packaged, and delivered before you finish your previous month’s supply.
Do I have to have my medications packaged?
No, if you prefer some or all of your medications in bottles, that’s fine. Just let us know during our initial call and we can send your medications in bottles.
What happens if a medication is changed during the month?
If a medication is changed or added during the month, we will provide enough of the medication in a bottle to last until the next packaging date. The change will be implemented in the next month’s pack.
How can I order refills on my medications?
Please expect a courtesy phone call about a week before your next refill from a Senior Life Pharmacy Patient Care Advocate.
The Patient Care Advocate will confirm with you that you are still taking the medication and are not having any unbearable side effects. If an “authorization” is required for a prescription from either the doctor or insurance company, our staff will inform you and take the necessary steps to acquire the authorization. You may also order refills yourself by calling 844-933-5433 or at www.SeniorLifePharmacy.com.
What if there is a delay with my order?
Senior Life Pharmacy will provide you with a tracking number so that you will know when to expect your order. Should there be a delay for any reason, please call us at the pharmacy to let us know how we can help so that you are not without your medication for any length of time.
Will you ever substitute my medication for a different one?
Senior Life Pharmacy is located in West Virginia where the substitution law states that a pharmacy must dispense a less-expensive generic but only if the FDA has determined that the generic is equal in effectiveness. That being said, you or your doctor may request that a branded medication must be used, and our Pharmacy staff will go over any price differences with you over the phone. If you have any questions or concerns on our substitution procedures, feel free to call us at 844-933-5433.
How do I fill my prescription here?
To fill your prescription with Senior Life Pharmacy, simply ask your doctor to send it directly to us electronically or by fax. Once we receive it, our pharmacists process the prescription, verify insurance, and arrange delivery to your home. You will receive a confirmation before your order ships.
Can you transfer my prescriptions from another pharmacy?
Yes. We can transfer your active prescriptions from your current pharmacy. You only need to provide the name and phone number of your existing pharmacy, along with a list of your medications. Our team will handle the entire transfer process for you.
Can my doctor send prescriptions directly to you?
Yes. Physicians can send prescriptions directly to Senior Life Pharmacy using e-prescribing or fax. We accept prescriptions from licensed healthcare providers in the states where we are authorized to operate.
How long does it take to get my medication?
Most new prescriptions are processed and shipped within 3 to 5 business days once insurance verification is complete. Delivery times may vary slightly depending on your location and mail carrier service.
What if I’ve run out of refills?
If you have no refills left, you do not need to contact your doctor. Our pharmacy will reach out to your prescriber to request a new prescription and keep you informed throughout the process.
Can I get a 90-day supply?
Yes. We can provide a 90-day supply of medications if your insurance plan allows it and your doctor authorizes the larger quantity. This option is ideal for long-term maintenance medications.
Can I request automatic refills?
Yes. Senior Life Pharmacy offers automatic refills to make medication management simple. We monitor your refill schedule and deliver your medications before your current supply runs out, ensuring you never miss a dose.
What happens if my medication changes?
If your doctor changes your prescription in the middle of a cycle, we will send the updated medication in a bottle to cover the remaining days. The new prescription will automatically be included in your next monthly medication pack.
Can I get refills for all my medications at once?
Yes. We can synchronize your medications so that all your refills are delivered together each month. This coordination helps simplify your routine and prevents multiple deliveries or billing cycles.
What if I lose my medication or spill it?
If your medication is lost, damaged, or spilled, contact us immediately at +1 (844) 933-5433. Our team will review the situation and coordinate a replacement or early refill in compliance with your insurance and prescription regulations.
Can I speak with a pharmacist if I have questions or concerns?
Yes, we will have pharmacists available 24 hours a day to answer any questions.
What do I do if I experience side effects?
If you experience a serious life-threatening reaction from your medication, go to the nearest Emergency Room immediately or dial 911. If you experience a mild adverse reaction, Senior Life Pharmacy encourages you to call us so our Pharmacist can discuss it with you, and then we will notify your doctor for you and determine how he/she would like to handle the side effects.
How should I take this medication?
Always take your medications exactly as prescribed by your doctor. Follow the directions printed on your prescription label and use your pre-packaged pouches at the scheduled times. If you have any questions about your dosage or timing, contact one of our pharmacists for guidance.
Can I take it with my other prescriptions?
Our pharmacists review every patient’s medication list to ensure safety and compatibility. If you take multiple prescriptions, over-the-counter drugs, or supplements, we will evaluate them for possible interactions and advise you on safe combinations.
Are there foods or drinks I should avoid?
Certain medications may interact with specific foods or beverages, such as grapefruit juice, alcohol, or high-vitamin K foods. Check your prescription label and consult your pharmacist for guidance specific to your medication.
What should I do if I miss a dose?
If you forget to take a dose, take it as soon as you remember unless it’s almost time for your next scheduled dose. Do not take two doses at once. If you miss several doses or are unsure what to do, contact the pharmacy for advice.
What side effects should I watch for?
Each medication may have its own side effects. Common ones can include mild drowsiness, upset stomach, or dizziness. Serious reactions such as difficulty breathing, rash, or swelling should be treated as emergencies. Always review the Medication Guide included with your order and contact us or your doctor if you experience unexpected symptoms.
Is it safe to take this with vitamins or supplements?
Some supplements can interfere with how your prescription medications work. Before adding any new vitamin or supplement, let your pharmacist know so we can review potential interactions and help you take them safely.
How do I store this medication?
Most medications should be stored in a cool, dry place away from direct sunlight and moisture. Keep them out of reach of children and pets. If a medication requires refrigeration, it will be clearly labeled, and storage instructions will be included in your shipment.
Can I split or crush the pill?
Not all pills are safe to split or crush. Extended-release or coated tablets may lose effectiveness or cause side effects if broken. Always check with your pharmacist before splitting or crushing any medication.
What should I do if I experience a reaction?
If you experience a mild reaction, stop taking the medication and contact the pharmacy for advice. For severe reactions such as difficulty breathing, chest pain, or swelling of the face or throat, call 911 or go to the nearest emergency room immediately.
How can I tell if my medication is working?
You may notice improvement in your symptoms or changes in your health depending on the medication’s purpose. Some results take time to appear. If you’re uncertain whether your medication is working, keep taking it as directed and discuss your progress with your pharmacist or doctor.
What do I need to do to transfer my medications?
Just give us the name of your current pharmacy and the names of your medications, and we will handle the rest. We will contact the pharmacy and transfer all your medications without you needing to do anything.
Can my doctor send prescriptions directly to you?
Yes, we can accept electronic or fax prescriptions from any licensed doctor.
What if I want more information on my medication?
When you receive your prescription, we will include a Medication Guide to inform you about the medication you are receiving, however if at any point you have any additional questions, our staff is available to you to answer any questions you may have. If you prefer to read more information, we can also email you or mail evidence-based educational materials to your house. Our knowledgeable pharmacist is always present at the pharmacy between 7am and 11pm on Monday through Saturday. If you have a clinical question after business hours, call us toll free at 844-933-5433 to reach a pharmacist 24 hours a day, 7 days a week.
What if the Pharmacy can’t fill my medication?
In the event we are unable to fill a medication ordered by your physician, Senior Life Pharmacy will find out exactly where you are able to fill the prescription and how you will be able to receive it and send the ordered prescription to the appropriate Pharmacy. Once everything is transferred and confirmed our personnel will then reach out to you and provide you with all the details of where your medication will be coming from Senior Life Pharmacy
What will happen if my insurance decides to stop covering my medication?
There are times when a patient’s prescription drug coverage may undergo changes, in which they may rework their preferred drug lists. If this happens, our Pharmacy staff will first reach out to you to make you aware of the change in drug coverage and then contact your physician for an alternate option that will ideally save you the most money and still give you the best care for your condition.
How will I get my medication in the event of an emergency?
In case of a natural disaster and you are unable to receive your medication at your home address, we are able to ship the medication to any medication designated by the patient (i.e.: storm shelter, physician’s office, friend/family member’s home, etc.) If you have not received your medication by the expected delivery date, our Pharmacy will reach out the courier to track the delivery and location status of the package. SeniorLifePharmacy will always make sure that you have a non-stop supply of your medications.
How do I find out the status of my prescription order?
As soon as we receive the prescription request from your Physician, it is our policy to immediately reach out to you to inform you that the order is in process. We will update you along the way with the current status of the medication. You will be notified of any co-pays, if we have to submit any additional paperwork to the insurance to get the medication approved, or if we have to substitute the medication with a generic equivalent and when your medication will be shipped and delivered to you. You are always welcome to contact the pharmacy at any time to ask the status of your order or for patient consultation of medications and side effects at 844-933-5433. You may also visit our website at www.SeniorLifePharmacy.com or email us at [email protected].
What steps do I take to find out if I have a new prescription insurance plan?
If at any time your prescription drug coverage changes, we will notify you and provide you with the contact information to the insurance plan and walk you through the steps on how to get this information. We are also available to assist you in navigating different insurance plans if you are trying to switch plans yourself.
How do I report a medication error or hazard?
The Institute for Safe Medication Practices (ISMP) operates a confidential, national, voluntary medication error reporting program. To report a medication error or vaccine error, visit ISMP Medication Errors Reporting Program (MERP). Their website is https://www.ismp.org. The information provided is protected, safe and confidential. You may also file a complaint with your insurance company directly by calling the toll free number for Member Services on the back of your insurance card.
Will you let me know if there is ever a safety issue with my medication?
Sometimes medications are recalled by the manufacturer if there is a safety concern. If this happens, we will notify you and your doctor and give you the next steps to take, if necessary. This information can also be found online at http://www.fda.gov/Safety/Recalls/default.htm. If you ever have any questions regarding any of these procedures, feel free to call and ask our Pharmacist.
What is the best way to dispose of my old medications?
Senior Life Pharmacy wants to make sure you have the most accurate, up-to-date information when it comes to disposing your old medications so we ask that you call our pharmacist so we can tell you the best way to do this based on state and federal laws and regulations as well as manufacturer guidelines.
Do you deliver to my address or state?
Senior Life Pharmacy delivers to patients in the states where we are licensed to operate. Please check the areas we serve to know more.
How long does delivery take?
Most prescriptions are processed and shipped within three to five business days once your order is verified and filled. Delivery times may vary slightly depending on your location and the mail carrier. Tracking details are always provided once your package ships.
Is delivery free?
Yes. Prescription delivery is completely free for patients in our active service states. There are no hidden fees or delivery charges added to your order.
Can I track my order?
Yes. Every prescription shipment includes tracking information. You’ll receive a tracking number once your order leaves our pharmacy so you can monitor its progress until delivery.
What if my package doesn’t arrive on time?
If your package is delayed, contact us right away at +1 (844) 933-5433. Our support team will locate your order, coordinate with the shipping carrier, and ensure you receive your medication as soon as possible. If necessary, we will arrange a replacement shipment.
Can you deliver to a senior living community or care home?
Yes. We deliver directly to assisted living facilities, nursing homes, rehabilitation centers, and long-term care residences located in our licensed service areas. Our team coordinates with facility staff to ensure safe and timely delivery.
Can I change my delivery address temporarily?
Yes. You can update your delivery address at any time by calling or emailing us. If you’re temporarily staying with family or at another location within a licensed state, we can ship your medications there during that period.
What happens if I’m traveling?
How do you keep medications safe during shipping?
All medications are shipped in secure, tamper-evident packaging. Temperature-sensitive medications are packed with insulation and cooling materials when required. Our carriers follow strict handling procedures to maintain safety and quality during transport.
What should I do if my medication arrives damaged?
If your package or medication appears damaged upon arrival, do not use it. Contact us immediately at +1 (844) 933-5433 or [email protected]. We will arrange for a replacement and guide you on how to safely dispose of the damaged medication.
How do you protect my medical information?
Senior Life Pharmacy follows all federal and state privacy regulations, including HIPAA requirements. Your personal and medical information is stored securely and accessed only by authorized pharmacy personnel. We use encrypted systems and secure communication channels to protect your health data at every step.
Who can access my prescription history?
Only licensed pharmacists and authorized pharmacy staff can access your prescription history. Your information may also be shared with your prescribing doctors or insurance providers when required for medical or billing purposes. We never sell or share your data with third parties.
How can I update my contact or insurance information?
How do I authorize someone else to manage my prescriptions?
If you would like a family member or caregiver to manage your prescriptions, contact us to request an authorization form. Once completed, we will add that person to your account so they can communicate with the pharmacy, review refills, and receive updates on your behalf.
Can I get a copy of my medication list?
Yes. You can request a current list of your medications at any time. We can provide it by mail, email, or fax depending on your preference. This list can be useful for doctor visits, emergency care, or personal recordkeeping.
What should I do if I suspect an error in my prescription?
How can I report a problem or concern?
You can report any problem or concern directly to our pharmacy team by phone or email. If you prefer, you may also file a report with your state Board of Pharmacy. We take every report seriously and respond quickly to address issues.
What should I do with old or expired medications?
Do not throw medications in the trash or flush them. Contact Senior Life Pharmacy for safe disposal instructions. You can also take unused or expired medications to a local medication take-back location or follow community disposal guidelines.
Will you notify me if my medication is recalled?
Yes. If there is a recall or safety alert related to your medication, we will contact you and your doctor immediately. We will provide instructions for returning the affected medication and arrange a replacement if needed.
How can I reach a pharmacist in an emergency?
Our pharmacists are available 24 hours a day for urgent questions or medication-related emergencies. You can reach the on-call pharmacist at +1 (844) 933-5433 for immediate assistance.
Do you offer vaccinations or flu shots?
At this time, Senior Life Pharmacy focuses on prescription management, medication packaging, and delivery services. We do not currently provide in-person vaccinations or flu shots. However, our pharmacists can guide you on where to receive vaccinations in your area and how they may interact with your current medications.
Can you check my blood pressure or blood sugar?
Do you sell vitamins or supplements?
Yes. We offer a selection of vitamins and supplements that can be added to your medication regimen. Our pharmacists can review your prescriptions to ensure these products do not interact with your existing medications.
Do you provide medication therapy management?
Yes. Our pharmacists offer Medication Therapy Management (MTM) for eligible patients. This service includes a detailed review of all your prescriptions, supplements, and over-the-counter medications to identify potential interactions and improve your treatment outcomes.
Can I get a copy of my medication list?
Can you help me organize my medications for travel?
Yes. We provide automated refill and delivery reminders to help you stay on track with your medication schedule. Our pre-sorted packaging and personalized pharmacist support also make it easier to take your medications correctly and on time.
Do you offer reminders or medication adherence support?
Yes. Family members or caregivers can manage prescriptions for multiple patients under one account. This makes it easier to oversee medication schedules, deliveries, and billing for loved ones in the same household or under your care.
Do you provide counseling about new prescriptions?
Yes. Every new prescription comes with a pharmacist consultation opportunity. Our pharmacists will explain how the medication works, possible side effects, and important safety instructions. You can request additional counseling at any time by phone.
Can you help me understand my doctor’s directions?
Absolutely. Our pharmacists can review your doctor’s instructions with you and explain the correct way to take your medications. We can also clarify timing, dosing, and interactions to ensure you feel confident about your treatment plan.
Do you offer special packaging for complex medication schedules?
Yes. We specialize in medication packaging for patients with multiple prescriptions or complex schedules. Each pouch is clearly labeled with the date, time, and medication name to make it simple and safe to follow your prescribed routine.
Insurance and Cost Questions
Yes, the copays should be the same as you are paying at your current pharmacy.
No, delivery is free of charge.
No, the packaging of the medications is free of charge.
You will be notified of your cost by our staff once a prescription is processed. At the time, our staff can answer questions related to your prescription cost, such as further explaining your out-of-pocket cost, deductibles, co-payments, co-insurance, limits, etc. You may be eligible to be enrolled into prescription drug assistance programs to assist you with out-of-pocket costs. Ask a Senior Life Pharmacy staff member for more details or to request assistance on navigating
Yes. Senior Life Pharmacy accepts most major insurance plans, including Medicare Part D and many supplemental insurance providers. Our team will verify your coverage when processing your first prescription to ensure your benefits are applied correctly.
Your copay amount will depend on your specific insurance plan and medication. Once your prescription is processed, we will notify you of your exact copay before delivery. Copays at Senior Life Pharmacy are the same as those at your local pharmacy.
Yes. We accept Medicare Part D and a wide range of private insurance plans. Medicaid coverage may vary by state, and our staff can help you confirm eligibility in your location.
Yes. We accept most manufacturer coupons and discount cards. If your card offers a better price than your insurance, we will apply the lower cost automatically.
No. There are no additional charges for delivery or for our convenient pre-packaged medication system. Both services are included as part of your prescription care at no cost to you.
Once your prescription is received, our billing team checks your insurance coverage and calculates your cost. You will be notified of the price or copay before any medication is shipped. For uninsured patients, we can provide a price estimate upon request.
Yes. Whenever possible, our pharmacists will check for FDA-approved generic alternatives that offer the same active ingredients at a lower price. We will confirm with you and your doctor before making any substitution.
If your insurance no longer covers a medication, we will contact your doctor to discuss therapeutic alternatives. We can also help you explore assistance programs or manufacturer discounts to reduce out-of-pocket costs.
Yes. We assist eligible patients in applying for prescription assistance programs through pharmaceutical companies or charitable foundations. Our staff can help determine if you qualify and guide you through the application process.
You will be billed after your prescription is processed and your insurance is applied. Payments can be made securely by credit or debit card. If you have a card on file, payment is handled automatically before your delivery is shipped.
Delivery and Refills
Yes, you will not have to call in your refills every month. They will be automatically filled, packaged, and delivered before you finish your previous month’s supply.
No, if you prefer some or all of your medications in bottles, that’s fine. Just let us know during our initial call and we can send your medications in bottles.
If a medication is changed or added during the month, we will provide enough of the medication in a bottle to last until the next packaging date. The change will be implemented in the next month’s pack.
Please expect a courtesy phone call about a week before your next refill from a Senior Life Pharmacy Patient Care Advocate.
The Patient Care Advocate will confirm with you that you are still taking the medication and are not having any unbearable side effects. If an “authorization” is required for a prescription from either the doctor or insurance company, our staff will inform you and take the necessary steps to acquire the authorization. You may also order refills yourself by calling 844-933-5433 or at www.SeniorLifePharmacy.com.
Senior Life Pharmacy will provide you with a tracking number so that you will know when to expect your order. Should there be a delay for any reason, please call us at the pharmacy to let us know how we can help so that you are not without your medication for any length of time.
Senior Life Pharmacy is located in West Virginia where the substitution law states that a pharmacy must dispense a less-expensive generic but only if the FDA has determined that the generic is equal in effectiveness. That being said, you or your doctor may request that a branded medication must be used, and our Pharmacy staff will go over any price differences with you over the phone. If you have any questions or concerns on our substitution procedures, feel free to call us at 844-933-5433.
Customer Support
Yes, we will have pharmacists available 24 hours a day to answer any questions.
If you experience a serious life-threatening reaction from your medication, go to the nearest Emergency Room immediately or dial 911. If you experience a mild adverse reaction, Senior Life Pharmacy encourages you to call us so our Pharmacist can discuss it with you, and then we will notify your doctor for you and determine how he/she would like to handle the side effects.
Medication Transfers
Just give us the name of your current pharmacy and the names of your medications, and we will handle the rest. We will contact the pharmacy and transfer all your medications without you needing to do anything.
Yes, we can accept electronic or fax prescriptions from any licensed doctor.
When you receive your prescription, we will include a Medication Guide to inform you about the medication you are receiving, however if at any point you have any additional questions, our staff is available to you to answer any questions you may have. If you prefer to read more information, we can also email you or mail evidence-based educational materials to your house. Our knowledgeable pharmacist is always present at the pharmacy between 7am and 11pm on Monday through Saturday. If you have a clinical question after business hours, call us toll free at 844-933-5433 to reach a pharmacist 24 hours a day, 7 days a week.
In the event we are unable to fill a medication ordered by your physician, Senior Life Pharmacy will find out exactly where you are able to fill the prescription and how you will be able to receive it and send the ordered prescription to the appropriate Pharmacy. Once everything is transferred and confirmed our personnel will then reach out to you and provide you with all the details of where your medication will be coming from Senior Life Pharmacy
There are times when a patient’s prescription drug coverage may undergo changes, in which they may rework their preferred drug lists. If this happens, our Pharmacy staff will first reach out to you to make you aware of the change in drug coverage and then contact your physician for an alternate option that will ideally save you the most money and still give you the best care for your condition.
In case of a natural disaster and you are unable to receive your medication at your home address, we are able to ship the medication to any medication designated by the patient (i.e.: storm shelter, physician’s office, friend/family member’s home, etc.) If you have not received your medication by the expected delivery date, our Pharmacy will reach out the courier to track the delivery and location status of the package. SeniorLifePharmacy will always make sure that you have a non-stop supply of your medications.
As soon as we receive the prescription request from your Physician, it is our policy to immediately reach out to you to inform you that the order is in process. We will update you along the way with the current status of the medication. You will be notified of any co-pays, if we have to submit any additional paperwork to the insurance to get the medication approved, or if we have to substitute the medication with a generic equivalent and when your medication will be shipped and delivered to you. You are always welcome to contact the pharmacy at any time to ask the status of your order or for patient consultation of medications and side effects at 844-933-5433. You may also visit our website at www.SeniorLifePharmacy.com or email us at [email protected].
If at any time your prescription drug coverage changes, we will notify you and provide you with the contact information to the insurance plan and walk you through the steps on how to get this information. We are also available to assist you in navigating different insurance plans if you are trying to switch plans yourself.
The Institute for Safe Medication Practices (ISMP) operates a confidential, national, voluntary medication error reporting program. To report a medication error or vaccine error, visit ISMP Medication Errors Reporting Program (MERP). Their website is https://www.ismp.org. The information provided is protected, safe and confidential. You may also file a complaint with your insurance company directly by calling the toll free number for Member Services on the back of your insurance card.
Sometimes medications are recalled by the manufacturer if there is a safety concern. If this happens, we will notify you and your doctor and give you the next steps to take, if necessary. This information can also be found online at http://www.fda.gov/Safety/Recalls/default.htm. If you ever have any questions regarding any of these procedures, feel free to call and ask our Pharmacist.
Senior Life Pharmacy wants to make sure you have the most accurate, up-to-date information when it comes to disposing your old medications so we ask that you call our pharmacist so we can tell you the best way to do this based on state and federal laws and regulations as well as manufacturer guidelines.
