Most Frequently Asked Questions
Costs and Fees
Yes, the copays should be the same as you are paying at your current pharmacy.
No, delivery is free of charge.
No, the packaging of the medications is free of charge.
You will be notified of your cost by our staff once a prescription is processed. At the time, our staff can answer questions related to your prescription cost, such as further explaining your out-of-pocket cost, deductibles, co-payments, co-insurance, limits, etc. You may be eligible to be enrolled into prescription drug assistance programs to assist you with out-of-pocket costs. Ask a Senior Life Pharmacy staff member for more details or to request assistance on navigating
Delivery and Refills
Yes, you will not have to call in your refills every month. They will be automatically filled, packaged, and delivered before you finish your previous month’s supply.
No, if you prefer some or all of your medications in bottles, that’s fine. Just let us know during our initial call and we can send your medications in bottles.
If a medication is changed or added during the month, we will provide enough of the medication in a bottle to last until the next packaging date. The change will be implemented in the next month’s pack.
Please expect a courtesy phone call about a week before your next refill from a Senior Life Pharmacy Patient Care Advocate.
The Patient Care Advocate will confirm with you that you are still taking the medication and are not having any unbearable side effects. If an “authorization” is required for a prescription from either the doctor or insurance company, our staff will inform you and take the necessary steps to acquire the authorization. You may also order refills yourself by calling 844-933-5433 or at www.SeniorLifePharmacy.com.
Senior Life Pharmacy will provide you with a tracking number so that you will know when to expect your order. Should there be a delay for any reason, please call us at the pharmacy to let us know how we can help so that you are not without your medication for any length of time.
Senior Life Pharmacy is located in West Virginia where the substitution law states that a pharmacy must dispense a less-expensive generic but only if the FDA has determined that the generic is equal in effectiveness. That being said, you or your doctor may request that a branded medication must be used, and our Pharmacy staff will go over any price differences with you over the phone. If you have any questions or concerns on our substitution procedures, feel free to call us at 844-933-5433.
Customer Support
Yes, we will have pharmacists available 24 hours a day to answer any questions.
If you experience a serious life-threatening reaction from your medication, go to the nearest Emergency Room immediately or dial 911. If you experience a mild adverse reaction, Senior Life Pharmacy encourages you to call us so our Pharmacist can discuss it with you, and then we will notify your doctor for you and determine how he/she would like to handle the side effects.
Medication Transfers
Just give us the name of your current pharmacy and the names of your medications, and we will handle the rest. We will contact the pharmacy and transfer all your medications without you needing to do anything.
Yes, we can accept electronic or fax prescriptions from any licensed doctor.
When you receive your prescription, we will include a Medication Guide to inform you about the medication you are receiving, however if at any point you have any additional questions, our staff is available to you to answer any questions you may have. If you prefer to read more information, we can also email you or mail evidence-based educational materials to your house. Our knowledgeable pharmacist is always present at the pharmacy between 7am and 11pm on Monday through Saturday. If you have a clinical question after business hours, call us toll free at 844-933-5433 to reach a pharmacist 24 hours a day, 7 days a week.
In the event we are unable to fill a medication ordered by your physician, Senior Life Pharmacy will find out exactly where you are able to fill the prescription and how you will be able to receive it and send the ordered prescription to the appropriate Pharmacy. Once everything is transferred and confirmed our personnel will then reach out to you and provide you with all the details of where your medication will be coming from Senior Life Pharmacy
There are times when a patient’s prescription drug coverage may undergo changes, in which they may rework their preferred drug lists. If this happens, our Pharmacy staff will first reach out to you to make you aware of the change in drug coverage and then contact your physician for an alternate option that will ideally save you the most money and still give you the best care for your condition.
In case of a natural disaster and you are unable to receive your medication at your home address, we are able to ship the medication to any medication designated by the patient (i.e.: storm shelter, physician’s office, friend/family member’s home, etc.) If you have not received your medication by the expected delivery date, our Pharmacy will reach out the courier to track the delivery and location status of the package. SeniorLifePharmacy will always make sure that you have a non-stop supply of your medications.
As soon as we receive the prescription request from your Physician, it is our policy to immediately reach out to you to inform you that the order is in process. We will update you along the way with the current status of the medication. You will be notified of any co-pays, if we have to submit any additional paperwork to the insurance to get the medication approved, or if we have to substitute the medication with a generic equivalent and when your medication will be shipped and delivered to you. You are always welcome to contact the pharmacy at any time to ask the status of your order or for patient consultation of medications and side effects at 844-933-5433. You may also visit our website at www.SeniorLifePharmacy.com or email us at pharmacy@SeniorLifePharmacy.com.
If at any time your prescription drug coverage changes, we will notify you and provide you with the contact information to the insurance plan and walk you through the steps on how to get this information. We are also available to assist you in navigating different insurance plans if you are trying to switch plans yourself.
The Institute for Safe Medication Practices (ISMP) operates a confidential, national, voluntary medication error reporting program. To report a medication error or vaccine error, visit ISMP Medication Errors Reporting Program (MERP). Their website is https://www.ismp.org. The information provided is protected, safe and confidential. You may also file a complaint with your insurance company directly by calling the toll free number for Member Services on the back of your insurance card.
Sometimes medications are recalled by the manufacturer if there is a safety concern. If this happens, we will notify you and your doctor and give you the next steps to take, if necessary. This information can also be found online at http://www.fda.gov/Safety/Recalls/default.htm. If you ever have any questions regarding any of these procedures, feel free to call and ask our Pharmacist.
Senior Life Pharmacy wants to make sure you have the most accurate, up-to-date information when it comes to disposing your old medications so we ask that you call our pharmacist so we can tell you the best way to do this based on state and federal laws and regulations as well as manufacturer guidelines.
