Boost CMS Star Ratings with Organized Medication Solutions
Improve Member Adherence, Enhance Quality Ratings, and Drive Retention with Pre-Packaged Medications.
Pre-Sorted Packs
Free Delivery
Easy Refills
24/7 Support
This simple yet powerful system reduces errors, increases medication adherence, and streamlines your practice’s workflow, ultimately improving patient health outcomes and operational efficiency.
A Smarter Way to Manage Member Adherence & Star Ratings
Medication non-adherence is a major barrier to achieving high CMS Star Ratings. For Medicare plans and brokers, non-compliant members mean lower quality scores, increased hospitalizations, and higher churn rates.
45%
of elderly patients follow their prescribed medication regimens
50%
of chronic diseases patients are adherent to their medications.
The result?
Lower CMS Star Ratings and PDC scores
Increased hospital readmissions
Member dissatisfaction and higher plan churn
Pre-Packaged Medication Solutions for Medicare Partners
We simplify adherence through monthly pre-packaged medications shipped directly to your members’ homes. Each dose is pre-measured, clearly labeled, and organized by date and time. By integrating Senior Life Pharmacy into your offering, you provide a tangible solution that improves Proportion of Days Covered (PDC) measures.
- Pre-sorted daily packets
- Optimized for CMS adherence tracking
- Cold-chain shipping
- Optional OTCs and vitamins
- Pre-sorted daily packets
- Optimized for CMS adherence tracking
- Cold-chain shipping
- Optional OTCs and vitamins
Benefits for Medicare Partners
1. Boost CMS Star Ratings
Direct improvement in medication adherence metrics (like PDC for diabetes, hypertension, and cholesterol), directly impacting your overall Star Rating and bonus payments.
2. Powerful Value-Add & Monetization
Offer a unique, highly desired service to your clients. It's an excellent monetization vehicle and a strong differentiator when selling Medicare plans.
3. Increased Member Retention
Members who experience the convenience of free, pre-packaged home delivery are happier, healthier, and more likely to renew their plans with you year after year.
1. Boost CMS Star Ratings
Direct improvement in medication adherence metrics (like PDC for diabetes, hypertension, and cholesterol), directly impacting your overall Star Rating and bonus payments.
2. Powerful Value-Add & Monetization
Offer a unique, highly desired service to your clients. It's an excellent monetization vehicle and a strong differentiator when selling Medicare plans.
3. Increased Member Retention
Members who experience the convenience of free, pre-packaged home delivery are happier, healthier, and more likely to renew their plans with you year after year.
How Our Service
Works for Providers
No more pharmacy lines or refill delays. With Senior Life Pharmacy, your practice can streamline prescription management and keep patients on track. We manage refills automatically and deliver medications directly to your patients with expedited, free shipping.
01. Sign up easily
Create your provider account in minutes and connect your practice.
02. Consultation and customization
Our pharmacy team collaborates with you to tailor each patient’s regimen.
03. Receive personalized medication packs for your patients
We prepare each prescription in clear, easy-to-follow packets.
04. Scheduled deliveries to their doorsteps
We ship directly to your patients’ doors with free, expedited delivery.
05. Ongoing support and adjustments
Automatic refills, medication updates, and 24/7 patient support keep everything running smoothly.
Better for Members. Better for Medicare Partners.
Drive your business forward while genuinely improving the lives of your senior clients. Request a partnership package or a sample box to show your clients exactly how it works.
FAQS
How does this impact my clients' copays?
Your clients only pay their standard insurance copays—there are no additional fees for our pre-packaging or delivery service. Everything else is covered.
Does this really improve Star Ratings?
Yes. By improving medication adherence and Proportion of Days Covered (PDC) metrics for key drug categories like diabetes, hypertension, and cholesterol medications, our service directly supports higher CMS Star Ratings.
How do I enroll my clients?
Once you create your partner account, you can enroll members through our simple online portal or by contacting our dedicated partner support team. We handle the pharmacy transfer and setup.
Is there a cost to become a partner?
What types of medications can be pre-packaged?
Costs and Fees
Are the copays the same?
Yes, the copays should be the same as you are paying at your current pharmacy.
Is there any charge for delivery?
No, delivery is free of charge.
ToIs there any charge for packaging the medications?
No, the packaging of the medications is free of charge.
How and when do I pay?
You will be notified of your cost by our staff once a prescription is processed. At the time, our staff can answer questions related to your prescription cost, such as further explaining your out-of-pocket cost, deductibles, co-payments, co-insurance, limits, etc. You may be eligible to be enrolled into prescription drug assistance programs to assist you with out-of-pocket costs. Ask a Senior Life Pharmacy staff member for more details or to request assistance on navigating.
Delivery, Package & Refills
Will the medications be automatically filled and delivered every month?
Yes, you will not have to call in your refills every month. They will be automatically filled, packaged, and delivered before you finish your previous month’s supply.
Do I have to have my medications packaged?
No, if you prefer some or all of your medications in bottles, that’s fine. Just let us know during our initial call and we can send your medications in bottles.
What happens if a medication is changed during the month?
If a medication is changed or added during the month, we will provide enough of the medication in a bottle to last until the next packaging date. The change will be implemented in the next month’s pack.
How can I order refills on my medications?
Please expect a courtesy phone call about a week before your next refill from a Senior Life Pharmacy Patient Care Advocate.
The Patient Care Advocate will confirm with you that you are still taking the medication and are not having any unbearable side effects. If an “authorization” is required for a prescription from either the doctor or insurance company, our staff will inform you and take the necessary steps to acquire the authorization. You may also order refills yourself by calling 844-933-5433 or at www.SeniorLifePharmacy.com.
What if there is a delay with my order?
Senior Life Pharmacy will provide you with a tracking number so that you will know when to expect your order. Should there be a delay for any reason, please call us at the pharmacy to let us know how we can help so that you are not without your medication for any length of time.
Will you ever substitute my medication for a different one?
Senior Life Pharmacy is located in West Virginia where the substitution law states that a pharmacy must dispense a less-expensive generic but only if the FDA has determined that the generic is equal in effectiveness. That being said, you or your doctor may request that a branded medication must be used, and our Pharmacy staff will go over any price differences with you over the phone. If you have any questions or concerns on our substitution procedures, feel free to call us at 844-933-5433.
Do you require signature upon delivery?
Signatures aren’t required for standard deliveries, but we can arrange for signature confirmation if the client prefers.
Which shipping service do you use?
We partner with FedEx for our medication deliveries.
Are the medication packets connected in a strip or packaged individually?
The medication packets come connected in a chronological strip, making it easy for clients to follow their regimen.
Do you offer vitamins and supplements?
Yes, we work with a national wholesaler to provide most major supplement brands alongside prescription medications.
What's the typical turnaround time for new clients?
The process typically takes about 4 days total—approximately 2 days to transfer all prescriptions and medical information, and 2 days for shipping.
Customer Support
Can I speak with a pharmacist if I have questions or concerns?
Yes, we will have pharmacists available 24 hours a day to answer any questions.
What do I do if I experience side effects?
If you experience a serious life-threatening reaction from your medication, go to the nearest Emergency Room immediately or dial 911. If you experience a mild adverse reaction, Senior Life Pharmacy encourages you to call us so our Pharmacist can discuss it with you, and then we will notify your doctor for you and determine how he/she would like to handle the side effects.
Medication Management & Transfers
What do I need to do to transfer my medications?
Just give us the name of your current pharmacy and the names of your medications, and we will handle the rest. We will contact the pharmacy and transfer all your medications without you needing to do anything.
Can my doctor send prescriptions directly to you?
Yes, we can accept electronic or fax prescriptions from any licensed doctor.
What if I want more information on my medication?
When you receive your prescription, we will include a Medication Guide to inform you about the medication you are receiving, however if at any point you have any additional questions, our staff is available to you to answer any questions you may have. If you prefer to read more information, we can also email you or mail evidence-based educational materials to your house. Our knowledgeable pharmacist is always present at the pharmacy between 7am and 11pm on Monday through Saturday. If you have a clinical question after business hours, call us toll free at 844-933-5433 to reach a pharmacist 24 hours a day, 7 days a week.
What if the Pharmacy can’t fill my medication?
In the event we are unable to fill a medication ordered by your physician, Senior Life Pharmacy will find out exactly where you are able to fill the prescription and how you will be able to receive it and send the ordered prescription to the appropriate Pharmacy. Once everything is transferred and confirmed our personnel will then reach out to you and provide you with all the details of where your medication will be coming from Senior Life Pharmacy.
What will happen if my insurance decides to stop covering my medication?
There are times when a patient’s prescription drug coverage may undergo changes, in which they may rework their preferred drug lists. If this happens, our Pharmacy staff will first reach out to you to make you aware of the change in drug coverage and then contact your physician for an alternate option that will ideally save you the most money and still give you the best care for your condition.
How will I get my medication in the event of an emergency?
In case of a natural disaster and you are unable to receive your medication at your home address, we are able to ship the medication to any medication designated by the patient (i.e.: storm shelter, physician’s office, friend/family member’s home, etc.) If you have not received your medication by the expected delivery date, our Pharmacy will reach out the courier to track the delivery and location status of the package. SeniorLifePharmacy will always make sure that you have a non-stop supply of your medications.
How do I find out the status of my prescription order?
As soon as we receive the prescription request from your Physician, it is our policy to immediately reach out to you to inform you that the order is in process. We will update you along the way with the current status of the medication. You will be notified of any co-pays, if we have to submit any additional paperwork to the insurance to get the medication approved, or if we have to substitute the medication with a generic equivalent and when your medication will be shipped and delivered to you. You are always welcome to contact the pharmacy at any time to ask the status of your order or for patient consultation of medications and side effects at 844-933-5433. You may also visit our website at www.SeniorLifePharmacy.com or email us at [email protected].
What steps do I take to find out if I have a new prescription insurance plan?
If at any time your prescription drug coverage changes, we will notify you and provide you with the contact information to the insurance plan and walk you through the steps on how to get this information. We are also available to assist you in navigating different insurance plans if you are trying to switch plans yourself.
How do I report a medication error or hazard?
The Institute for Safe Medication Practices (ISMP) operates a confidential, national, voluntary medication error reporting program. To report a medication error or vaccine error, visit ISMP Medication Errors Reporting Program (MERP). Their website is https://www.ismp.org. The information provided is protected, safe and confidential. You may also file a complaint with your insurance company directly by calling the toll free number for Member Services on the back of your insurance card.
Will you let me know if there is ever a safety issue with my medication?
Sometimes medications are recalled by the manufacturer if there is a safety concern. If this happens, we will notify you and your doctor and give you the next steps to take, if necessary. This information can also be found online at http://www.fda.gov/Safety/Recalls/default.htm. If you ever have any questions regarding any of these procedures, feel free to call and ask our Pharmacist.
What is the best way to dispose of my old medications?
Senior Life Pharmacy wants to make sure you have the most accurate, up-to-date information when it comes to disposing your old medications so we ask that you call our pharmacist so we can tell you the best way to do this based on state and federal laws and regulations as well as manufacturer guidelines.
How do you handle refrigerated medications?
We use special cold packs designed to maintain proper temperature during shipping for any medications requiring refrigeration.
What happens if a doctor changes a patient's medication?
Our pharmacy team works directly with doctors to ensure clients receive their updated medications promptly and with minimal disruption.
If a client cancels their insurance policy, will they lose pharmacy services?
No, clients can continue using our pharmacy services regardless of their policy status with Senior Life Insurance.
Can you accommodate clients with multiple doctors?
Yes, our pharmacy team will coordinate with each of the client’s doctors to ensure comprehensive medication management.
Service Area & Referrals
Can we refer patients who don't currently live in states where the pharmacy operates?
Unfortunately, we can only serve patients in our operating states at this time.
How many states does Senior Life Pharmacy currently serve?
We currently operate in over 80% of states where Senior Life Insurance is available.
Where can I refer people if I don't sell them a policy?
Please direct them to our agent referral page: https://seniorlifepharmacy.com/agents/
Does Senior Life Pharmacy work with Tricare?
No, we don’t currently accept Tricare insurance.
Medication Services & Coverage
Can Senior Life Pharmacy send narcotic medications?
No, we cannot. Narcotic medications are highly regulated and require special handling that isn’t compatible with our delivery service model.
Are Medicare Advantage plans covered?
Yes! We’re in-network with almost all Medicare Advantage insurance plans, making it seamless for your clients to use our services.
Can you provide a 3-month supply of medications?
Absolutely. We can fill 90-day prescriptions just like a traditional pharmacy.
What costs should clients expect?
Your clients only pay their normal prescription copays—there are no additional shipping or packaging fees. We also offer competitive pricing on cash only prescriptions.
Do you work with low-income subsidized plans or DSNP (Dual Special Needs Plans)?
Yes! We’re fully equipped to work with subsidized plans and DSNP members.